PRIVACY POLICY

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. Dr. Chua and her staff respect your right to privacy and undertake to handle your personal information with professionalism and the highest degree of confidentiality. The Federal Privacy Act incorporates the following National Privacy Principles that set out the rules for the handling of personal information in the private sector. In the interests of providing quality health care we have developed a privacy policy that complies with privacy legislation and the National Privacy Principles.

The following outlines our privacy policy:

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

AUSTRALIAN PRIVACY PRINCIPLES (APP) POLICY
PART A – PURPOSE AND CONTEXT

1.0 Beau Aesthetics is committed to ensuring the privacy and confidentiality of all personal information affiliated with the Beau Aesthetics’s business undertakings.

1.1 Beau Aesthetics follows the terms and conditions of privacy and confidentiality in accordance to the Australian Privacy Principles (APPs) as per schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth), forming part of the Privacy Act 1988 (‘the Act’).

1.2 The purpose of this Privacy Policy is to clearly communicate how Beau Aesthetics collects and manages personal information.

PART B – AUSTRALIAN PRIVACY PRINCIPLES

2.0 As a private sector health service provider and under permitted health situations, Beau Aesthetics is required to comply with the APPs as prescribed under the Act.

2.1 The APPs regulate how Beau Aesthetics may collect, use, disclose and store personal information and how individuals, including Beau Aesthetics’s patients may:

• address breaches of the APPs by Beau Aesthetics:
• access their own personal information; and,
• correct their own personal information.

2.2 In order to provide patients with adequate health care services, Beau Aesthetics will need to collect and use personal information. It is important to be aware that if the patient provides incomplete or inaccurate information or the patient withholds personal health information Beau Aesthetics may not be able to provide the patient with the services they are requesting.

2.3 In this Privacy Policy, common terms and definitions include:

• “personal information” as defined by the Privacy Act 1988 (Cth). Meaning “information or an opinion including information or an opinion forming part of a database, whether true or not, and whether recorded in a material format or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion”; and,
• “health information” as defined by the Privacy Act 1988 (Cth). This is a particular subset of “personal information” and means:

(a) Information or opinion about the health or disability (at any time i.e. past, present or future) of an individual that can be classified as personal information;

(b) Information or opinion about an individual’s expressed wishes about the future provision of health services that can be classified as personal information;

(c) Information or opinion about health service provided, or to be provided, to an individual, that can be classified as personal information;

(d) Other personal information collected to provide, or in providing, a health service;

(e) Other personal information about an individual collected in connection with the donation, or intended donation, by the individual of his or her body parts, organs or body substances; or

(f) Genetic information about an individual in a form that is, or could be, predictive of the health of the individual or a genetic relative of the individual.

2.3.1 Personal information also includes ‘sensitive information’ which is information including, but not limited to a patient’s: race, religion, political opinions, sexual preferences and or, health information.

2.3.2 Information deemed ‘sensitive information’ attracts a higher privacy standard under the Act and is subject to additional mechanisms for the patient’s protection.

PART C – TYPES OF PERSONAL INFORMATION

3.0 Beau Aesthetics collects information from each individual patient that is necessary to provide the patient with adequate health care services.

3.1 This may include collecting information about a patient’s health history, family history, ethnic background or current lifestyle to assist the Beau Aesthetics staff in diagnosing and treating a patient’s condition.

PART D – COLLECTION & RETENTION

4.0 This information will in most circumstances be collected directly from the patient through but not limited to the following mediums:

(g) Beau Aesthetics Patient Consent Form;

(h) Medical Treatment Form; and or,

(i) Face to Face consultation.

4.1 In other instances, Beau Aesthetics may need to collect personal information about a patient from a third party source. This may include: relatives or other health service providers.

4.2 This will only be conducted if the patient has provided consent for Beau Aesthetics to collect his/her information from a third party source; or, where it is not reasonable or practical for Beau Aesthetics to collect this information directly from the patient. This may include where:

• the patient’s health is potentially at risk and his/her personal information is needed to provide them with emergency medical treatment.

4.3 Beau Aesthetics endeavours to store and retain a patient’s personal & health information in hard copy on site and transferred electronically onto a domestic server. 

PART E – PURPOSE OF COLLECTION, USE & DISCLOSURE

5.0 Beau Aesthetics only uses a patient’s personal information for the purpose(s) they have provided the information for unless one of the following applies:

• the patient has consented for Beau Aesthetics to use his/her information for an alternative or additional purpose;
• the disclosure of the patient’s information by Beau Aesthetics is reasonably necessary for the enforcement of criminal law or a law imposing a penalty or sanction, or for the protection of public revenue;
• the disclosure of the patient’s information by Beau Aesthetics will prevent or lessen a serious and imminent threat to somebody’s life or health; or,
• Beau Aesthetics is required or authorised by law to disclose the patient’s information for another purpose.

1. Health Professionals to provide treatment

During the patient’s treatment at Beau Aesthetics he/she may be referred to alternative medical treatment/services (i.e. pathology or radiology) where Beau Aesthetics’s staff may consult with senior medical experts when determining a patient’s diagnosis or treatment.

Beau Aesthetics staff may also refer the patient to other health service providers for further treatment during and following the patient’s admission. These services include, but are not limited to: Physiotherapy or Outpatient or community health services.

These health professionals will be designated health service providers appointed to use the patient’s health information as part of the process of providing treatment. Please note that this process will be conducted whilst maintaining the confidentiality and privacy of the patient’s personal information.

1. Alternative Health services

At any point a patient wishes to be treated by an alternative medical practitioner or health care service that requires access to his/her personal/health information Beau Aesthetics requires written authorisation. This written authorisation is to state that the patient will be utilising alternative health services and that these health services have consented for a transfer of personal/health information.

iii. Other Third Parties

Beau Aesthetics may provide the patient’s personal information regarding a patient’s treatment or condition to additional third parties. These third parties may include: parent(s), child/ren, other relatives, close personal friends, guardians or a person exercising a patient’s power of attorney under an enduring power of attorney.

Where information is relevant or reasonable to be provided to third parties, written consent from the patient is required. Additionally, the patient may at any time wish to disclose that no third parties as stated are to access or be informed about his/her personal information or circumstances.

1. Other Uses of Personal Information

In order to provide the best possible environment to treat patients, Beau Aesthetics may also use personal/health information where necessary for:

• activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training;
• invoicing, billing and account management;
• to liaise with a patient’s health fund, Medicare or the Department of Veteran’s Affairs, as necessary; and,
• the purpose of complying with any applicable laws – i.e. in response to a subpoena or compulsory reporting to State or Federal authorities.

5.1 If at any point or for any of the aforementioned reasons Beau Aesthetics uses or discloses personal/ health information in accordance with the APPs, Beau Aesthetics will provide written notice for the patient’s consent for the use and/or disclosure.

PART F – ACCESS AND CHANGES TO PERSONAL INFORMATION

Any information found on this website is not intended to constitute a contract and may change without notice. Nothing on this website will be deemed to constitute an offer to contract. Beau Aesthetics operates this website from Brisbane, Australia and makes no representation that the information contained herein is appropriate or available for use in other locations outside Australia.

Disclaimer
Beau Aesthetics (Us, we or our) is committed to providing the most accurate information available on our website. However, Beau Aesthetics cannot guarantee this, and accepts no liability for any information or advice given via its website. Information contained in this website is for information and indicative purposes only and should not be taken as a substitute for proper medical advice. A medical practitioner from Beau Aesthetics should be consulted as to all procedures and treatments. Beau Aesthetics makes no express or implied warranties about the accuracy or completeness of the information provided, which may include technical inaccuracies or typographical errors or that the information in this publication is free of infection by computer viruses or other contamination.